Do You Need A Second Opinion?
- Have you been told your air conditioning unit is too old, cannot be repaired or parts are no longer available?
- Was the other company only onsite for a short while and then try and sell you a new replacement air conditioner?
- Have you got a feeling that they didn’t really check the problem correctly?
- Have you been told the repairs are so expensive that your best option is to replace the unit?
Does this sound like your experience? We hear this story from new customers on a regular basis. While there are plenty of good air conditioning companies around, there are many who are only interested in selling you a new air conditioning system.
A Great Example of Our New Customer — JOHN'S STORY
“John called a ‘GET THERE FAST’ company to investigate his air conditioning system. The technician diagnosed a failed compressor, fan motor and controller. The technician told the customer he could not get parts for this unit anymore. He was promptly quoted over $18,000.00 to replace the air conditioning unit. Luckily for John, something didn’t sit well with him and he researched other companies who specialised in his brand of unit. John called and spoke with our Service Manager Steve and he quickly determined the parts for his unit were definitely still available. We attended the following day to investigate the actual issue. After 45 minutes onsite, we had the unit up and running. The total cost for our time and the parts required to get the unit running was under $700.00. As you can imagine John was pretty relieved that he decided to get a second opinion. ”
This is just one example but there are many stories similar to John’s. The recent uprising of ‘GET THERE FAST’ companies has seen these issues spike in the last few years. The truth is there is a massive skills shortage in the industry and good service technicians, who care about what they do and want to get to the bottom of a problem, are few and far between. At T&K Airpower we build each technician to have these values and skills over years and years of training. Because there just aren’t that many great technicians around, you need to be wary of the companies that promise GET THERE FAST attendance. When a company promises to ‘GET THERE FAST’, the only thing they can do is send the next available person (often a salesperson, electrician or plumber). As a customer, you want to be getting the RIGHT technician for the job, not just the closest. There are simply not enough GOOD technicians to offer GET THERE FAST in the air conditioning industry.
Get A Second Opinion
At T&K Airpower we are seeing this trend and it is concerning.
Our committed team have created a dedicated email address to help homeowners get a second opinion:
secondopinion@tkairpower.com.au
If you are unsure about the diagnosis you received or the information you have been told, send us an email and we will help. We are offering this as a free service and there is no obligation required from you. We believe a small amount of investigation and an honest opinion can save Australian homeowners thousands of dollars.
How We Can Help
Send an email to secondopinion@tkairpower.com.au with the below information
We will reply as soon as possible with:
Hopefully, we can give you peace of mind that the diagnostic is reasonable and the pricing is not exorbitant. If there is anything that doesn’t add up, you will at least have information to make an informed decision.
