T&K Airpower Respects your Online Privacy
We respect the privacy of our customers, partners, and clients, and take your privacy very seriously.
Personal Information Gathering and Use
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. T&K Airpower asks that customers supply certain personal data when registering and placing orders, including name, physical address, email address. This data is used only for the purpose of fulfilling orders or communicating with customers, or partners (such as event co-ordinators) regarding orders. Guests may browse publishedarthouse.com for free, without having to enter or supply any personal information.
Like many other websites, T&K Airpower may use "cookies" (small text files stored locally on your machine) that allow us to customize your visit, or help us track your access to restricted areas (for those registered users). Cookies are used with discretion, and do not contain any personal or sensitive information.
Sharing Personal Information
T&K Airpower may share your personal information with partners or suppliers in order for them to fulfill the service or product you have ordered. This may include the maker or provider of the product you have purchased, companies used to deliver packages, provide customer service, or otherwise provide services that enable us to serve you. These organizations will have access only to the information required to permit them to perform their obligations to us.
Links to Third Party Sites
T&K Airpower employs procedural and technological measures, consistent with the demands of customer service. Such measures are reasonably designed to protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. Where reasonably practical, T&K Airpower uses SSL and other encryption, password protection, internal restrictions and other security measures to help prevent unauthorized access to your personally identifiable information.
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Wow was the only word I could think of to describe the customer service that your company provides.
Over the last 4 years I have unsuccessfully attempted to get a fault corrected in the Temperzone RC Ducted AC unit that is installed at our residence. Today I was pointed in the direction of T & K Airpower (by Temperzone HO in Sydney) as being the service company to approach. From the initial phone call to your Company, I was truly impressed with how my situation was handled. Millie was helpful, knowledgeable and empathetic to the situation and, I feel, went out of her way to ensure that I received a good outcome. She was a delight to deal with and should be commended.
The fact that the service call was able to be scheduled for the same day, despite the location being on the Southern Fleurieu at Victor Harbor, was a bonus. And your service men, Brett and Sam arrived at the scheduled time! They were well presented, professional and were able to resolve the problem within a very short time. Another added bonus was that they carried the spare parts necessary to fix the problem. Within a hour of their arrival, we had a perfectly operating AC system again.
Brett also took the time to answer all our questions and took us through the best operating procedure for the system.
Margaret & Graham
“These guys fix the problems the others can't even diagnose. True professionals.”
We chose T&K Airpower as Oliver was prompt and informative in the selection of our replacement aircon system, and the installation was done professionally and works very well. On time and no hesitation to correct a small follow up issue that arose, but was quickly resolved by Marty.
Rose Park, SA
I'm writing to thank you and T&K (especially Brett and Sam) for their efforts to restore my air conditioning. The new fan motor is now purring away, and I'm astonished to find that it is almost silent. I appreciate the comprehensive and high-quality service provided by T&K.
Rose Park, SA
“Excellent service from everybody in the T&K team. I would highly recommend them - they always go above and beyond!”
We have just had our air conditioner serviced and some parts replaced by Sean and Abbey. Their level of service was outstanding. They were efficient, friendly, professional and cleaned up after themselves! THANKS.
"Excellent service and products really happy with my split fitted. Highly recommend Brad and his team!"
Please pass on our thanks to your technician (Sean) for the first class work he did for us. He was thorough and clear with his advice for the ongoing care of the unit, pleasant and efficient.
To the team at Airpower.
As a small business owner myself, I think it's important to receive feedback from customers both good & bad in order to see how we are perceived in the market place. From this feedback we can make changes to improve or it can confirm we are on the right track. Unfortunately customers are quick to complain but slow, if at all to give praise and thanks for a job well done. Based on my experience in the past weeks of getting my air conditioner repaired I would like to say how impressed I am with the way your company conducted its self. The girls in admin were always very cheerful & friendly when communicating with me & at all times kept me informed as to how the job was progressing. Marty who carried out the on site work conducted himself in a very professional manner arriving on time, fit & ready for work. He was friendly & informative during his time on site & carried out his work with speed & accuracy. Congratulations all on a job well done. I would be more than happy to recommend your company to anyone seeking assistance in the service & repair of air conditioning units.
Bruce, Blewitt Springs
"Awesome service from a really excellent and friendly team."
Banksia Park, SA