June 29, 2018
Upgrade you old black and white Mitsubishi Electric controller to a PAR-33. The ideal controller for the pursuit of easy operation, convenience, and energy saving
May 30, 2018
We have had a lot of calls this Winter from customers asking about water pooling around the outdoor unit of their reverse cycle air conditioning system. Don’t be alarmed this is normal! This short blog will explain how and why this happens.
March 21, 2018
All reverse cycle air conditioning units heat, cool and dehumidify; with this comes water. Wanna know why?
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“Excellent service from everybody in the T&K team. I would highly recommend them - they always go above and beyond!”
"Awesome service from a really excellent and friendly team."
Banksia Park, SA
We have just had our air conditioner serviced and some parts replaced by Sean and Abbey. Their level of service was outstanding. They were efficient, friendly, professional and cleaned up after themselves! THANKS.
After contacting your office enquiring about a warranty on our air conditioners remote control yesterday morning 26/3/2018 at approx 10.30 am, we were advised of an 1800 number and the response was amazing. We recieved an sms yesterday afternoon advising us that a new remote was on its way and we recieved it in this mornings post 27/3/2018. WE RATE THIS COMPANY A 5 STAR RATING IN REGARDS TO CUSTOMER SERVICE. THANK YOU TO ALL CONCERNED.
Adelaide, South Australia
Wow was the only word I could think of to describe the customer service that your company provides.
Over the last 4 years I have unsuccessfully attempted to get a fault corrected in the Temperzone RC Ducted AC unit that is installed at our residence. Today I was pointed in the direction of T & K Airpower (by Temperzone HO in Sydney) as being the service company to approach. From the initial phone call to your Company, I was truly impressed with how my situation was handled. Millie was helpful, knowledgeable and empathetic to the situation and, I feel, went out of her way to ensure that I received a good outcome. She was a delight to deal with and should be commended.
The fact that the service call was able to be scheduled for the same day, despite the location being on the Southern Fleurieu at Victor Harbor, was a bonus. And your service men, Brett and Sam arrived at the scheduled time! They were well presented, professional and were able to resolve the problem within a very short time. Another added bonus was that they carried the spare parts necessary to fix the problem. Within a hour of their arrival, we had a perfectly operating AC system again.
Brett also took the time to answer all our questions and took us through the best operating procedure for the system.
Margaret & Graham
"Great all round professionals .They supplied and installed my split a/c at a very reasonable price. Highly recommend."
Tea Tree Gully, SA
"Excellent service and products really happy with my split fitted. Highly recommend Brad and his team!"
We chose T&K Airpower as Oliver was prompt and informative in the selection of our replacement aircon system, and the installation was done professionally and works very well. On time and no hesitation to correct a small follow up issue that arose, but was quickly resolved by Marty.
Rose Park, SA
To the team at Airpower.
As a small business owner myself, I think it's important to receive feedback from customers both good & bad in order to see how we are perceived in the market place. From this feedback we can make changes to improve or it can confirm we are on the right track. Unfortunately customers are quick to complain but slow, if at all to give praise and thanks for a job well done. Based on my experience in the past weeks of getting my air conditioner repaired I would like to say how impressed I am with the way your company conducted its self. The girls in admin were always very cheerful & friendly when communicating with me & at all times kept me informed as to how the job was progressing. Marty who carried out the on site work conducted himself in a very professional manner arriving on time, fit & ready for work. He was friendly & informative during his time on site & carried out his work with speed & accuracy. Congratulations all on a job well done. I would be more than happy to recommend your company to anyone seeking assistance in the service & repair of air conditioning units.
Bruce, Blewitt Springs
"As for the work done, fantastic! Very pleased with the installation. I went and had a look on the weekend and spoke to the tenants. The job was done very neatly and the tenants praised the professionalism of your staff. It was a lot different to what they said about the other AC company."
Mawson Lakes, SA