Do you need a second opinion?
Have you been told your air conditioning unit is too old, cannot be repaired or parts are no longer available?
Was the other company only onsite for a short while and then try and sell you a new replacement air conditioner?
Have you got a feeling that they didn't really check the problem correctly?
Have you been told the repairs are so expensive that your best option is to replace the unit?
Does this sound like your experience? We hear this story from new customers on a regular basis. While there are plenty of good air conditioning companies around, there are many who are only interested in selling you a new air conditioning system.
A GREAT EXAMPLE OF THIS IS OUR NEW CUSTOMER JOHN'S STORY
John called a 'GET THERE FAST' company to investigate his air conditioning system. The technician diagnosed failed compressor, fan motor and controller. The technician told the customer he cannot get parts for this unit anymore. He was promptly quoted over $18,000.00 to replace the air conditioning unit. Lukcily for John, something didn't sit will with him and he researched other companies who specialised in his brand of unit. John called and spoke with our Service Manager Steve and he quickly determined the parts for his unit were definitely still available. We attended the following day to investigate the actual issue. After 45 minutes onsite, we had the unit up and running. The total cost for our time and the parts required to get the unit running was under $700.00. As you can imagine John was pretty relieved that he decided to get a second opinion.
This is just one exmple but there are many stories similar to John's. The recent uprising of 'GET THERE FAST' companies has seen these issues spike in the last few years. The truth is there is a massive skills shortage in the industry and good service technicians, who care about what they do and want to get to the bottom of a problem, are few and far between. At T&K Airpower we build each technician to have these values and skills over years and years of training. Because there just isn't that many great technicians around, you need to be wary of the companies that promise GET THERE FAST attendance. When a company promises to 'GET THERE FAST', the ony thing they can do is send the next available person (often a salesperson, electrician or plumber). As a customer, you want to be getting the RIGHT technician for the job, not just the closest. There are simply not enough GOOD technicians to offer GET THERE FAST in the air conditioning industry.
GET A SECOND OPINION
If you are unsure about the diagnosis you received or the information you have been told, send us an email and we will help. We are offering this as a free service and there is no obligation required from you. We beleive a small amount of investigation and an honest opinion can save Australian home owners thousands of dollars.
HOW WE CAN HELP
Send an email to firstname.lastname@example.org with the below information
- ENSURE THE SUBJECT HAS YOUR FULL NAME IN IT
- Your best contact number
- Address of the property
- Model and Serial number of your air conditioning unit
- Report from the other company (attach a copy if possible)
- Please attach photos of the unit, model placard and other information that may help us
We will reply as soon as possible with:
- Our opinion of the diagnostic based on over 50 years of combined industry experience
- Confirmation that parts are available or not for this model
- Recommendations of other parts that should be checked
- Approximate price to complete repairs (if possible)
- Any other inforamtion that can help you make an informed decision
While this is an obligation free service, if you want us to put together pricing to complete repairs or installations we certainly assist (South Australia only).
Hopefully we can give you peace of mind that the diagnostic is reasonable and the pricing is not exorbitant. If there is anything that doesn't add up, you will atleast have information to make an informed decision.
Call 08 8296 7888 or 07 3518 7888 to Book A Service Today
Or complete the form below and one of our friendly staff will call you within 24 hours.
We chose T&K Airpower as Oliver was prompt and informative in the selection of our replacement aircon system, and the installation was done professionally and works very well. On time and no hesitation to correct a small follow up issue that arose, but was quickly resolved by Marty.
Rose Park, SA
“Excellent service from everybody in the T&K team. I would highly recommend them - they always go above and beyond!”
After contacting your office enquiring about a warranty on our air conditioners remote control yesterday morning 26/3/2018 at approx 10.30 am, we were advised of an 1800 number and the response was amazing. We recieved an sms yesterday afternoon advising us that a new remote was on its way and we recieved it in this mornings post 27/3/2018. WE RATE THIS COMPANY A 5 STAR RATING IN REGARDS TO CUSTOMER SERVICE. THANK YOU TO ALL CONCERNED.
Adelaide, South Australia
I'm writing to thank you and T&K (especially Brett and Sam) for their efforts to restore my air conditioning. The new fan motor is now purring away, and I'm astonished to find that it is almost silent. I appreciate the comprehensive and high-quality service provided by T&K.
Rose Park, SA
"I had 2 quotes to get my apparent unfix-able air conditioner replaced not very good timing with xmas around the corner I stumbled across TK Airpower and it ended being a simple fix saving me thousand of dollars. Lesson learnt here make sure you use qualified and experienced service repair agents."
"I called to say we were absolutely thrilled with Marty's work he fixed our air conditioner and its working perfectly... It's an older unit, a Bradway and we didn't want to spend anymore money he tried a few things as the unit was only working 75% and whatever was done as a part of the service worked a treat we couldn't be happier.... Please thank him and pass on our feed back we really want him to know what a great job he's done and how very happy we are!!!"
Wow was the only word I could think of to describe the customer service that your company provides.
Over the last 4 years I have unsuccessfully attempted to get a fault corrected in the Temperzone RC Ducted AC unit that is installed at our residence. Today I was pointed in the direction of T & K Airpower (by Temperzone HO in Sydney) as being the service company to approach. From the initial phone call to your Company, I was truly impressed with how my situation was handled. Millie was helpful, knowledgeable and empathetic to the situation and, I feel, went out of her way to ensure that I received a good outcome. She was a delight to deal with and should be commended.
The fact that the service call was able to be scheduled for the same day, despite the location being on the Southern Fleurieu at Victor Harbor, was a bonus. And your service men, Brett and Sam arrived at the scheduled time! They were well presented, professional and were able to resolve the problem within a very short time. Another added bonus was that they carried the spare parts necessary to fix the problem. Within a hour of their arrival, we had a perfectly operating AC system again.
Brett also took the time to answer all our questions and took us through the best operating procedure for the system.
Margaret & Graham
"Great all round professionals .They supplied and installed my split a/c at a very reasonable price. Highly recommend."
Tea Tree Gully, SA
“These guys fix the problems the others can't even diagnose. True professionals.”
Please pass on our thanks to your technician (Sean) for the first class work he did for us. He was thorough and clear with his advice for the ongoing care of the unit, pleasant and efficient.