Common air conditioning questions we get daily!
How often do I need to clean my filters?
Blocked filters are one of the most common problems we find when responding to domestic air conditioner faults. With standard washable filters, a yearly clean is a minimum to ensure correct operation of your air conditioner.
If you find the filters are caked in dust and dirt every time they are cleaned, it would be worth doing 3-6 monthly. We recommend cleaning your air conditioner filters before Summer and Winter to ensure they will not cause your air conditioner to run inefficiently.
How can I reset my air conditioner fault?
If your air conditioner faults or just stops working, it may have faulted on a safety lockout. These are designed to prevent irreversible damage to the unit if operating incorrectly. Although it is best to get your unit checked by a professional if your air conditioning unit faults, resetting the unit may rectify small issues such as power failure fault or overtemperature fault. To reset the unit, simply find the air con or a/c circuit breaker in the fuse box and switch it off. Leave this off for 5 minutes and then switch the circuit breaker back on. Return to the control panel and switch the air conditioner back on.
If the problem recurs soon after resetting, record the fault displaying on the controller (if visible) and call the specialist air conditioning technician in your area. If you are not sure who specialises in your brand, contact the manufacturer and ask for their approved service provider in your local area.
Why is the inside unit noisy on my ducted air conditioner?
A common cause of noisy ducted air conditioner operation is due to a blocked return air filter. If the filter is blocked, air will struggle to pass through creating noise during operation. Another common problem is the grille not fitting properly allowing air to bypass the grille and ’whistle’ when the fan is running. First clean the filter with a hose and allow to dry. Second, install the filter back into the grille and ensure it is centred to prevent air gaps which can cause the filter to whistle.
Noisy indoor units can also be caused due to incorrect sizing of the return air grille for the unit. Ensuring the return air grille is large enough to allow the correct amount airflow is important to keep noise levels low during operation. With an undersized return air grille, your air conditioner will be ‘sucking’ harder than it should and cause the unit to become noisy. This is exaggerated when the filter becomes blocked.
If the noise from your air conditioner is a banging or grinding noise, turn it off immediately. There is a good chance the indoor fan motor or fan motor mounts have failed and a qualified technician will need to attend and rectify the fault. Call the specialist air conditioning technician in your area for assistance. If you are not sure who specialises in your brand, contact the manufacturer and ask for their approved service provider in your local area.
Melted fan motor mount
Why is the air conditioning unit blowing air but not cooling?
During the cooling cycle, most air conditioning units will blow air the entire time the unit is operating. During the heating cycle this is not the case as the unit shuts the fan off when heat is not required. If your unit is only blowing air and it is not cold, ensure you have the unit set to ‘cooling’ mode on your controller. This is generally shown as a snowflake symbol or the words ‘cool’ or ‘cold’. If your controller is set to cooling then ensure the temperature is set low enough so the air conditioning unit knows you want it to cool, on a hot day 16 deg C is low enough to test operation. If the unit is still not producing cold air, try resetting the entire air conditioning system by switching off the power for 5 minutes at the fuse box.
If the problem recurs soon after resetting, record the fault displaying on the controller (if visible) and call the specialist air conditioning technician in your area. If you are not sure who specialises in your brand, contact the manufacturer of your air conditioning product and ask for their approved service provider in your local area.
Why does my air conditioner sometimes blow cold air on the heating setting?
During the heating cycle, most domestic air conditioning units are designed to shut off the indoor fan operation when heat is no longer required. For example, if the air conditioner is set to 25 deg C and the temperature in the room is 27 deg C, the a/c unit does not require any heating and the indoor fan should stop. If the fan is still operating, you will feel a cold breeze coming from your air conditioning vents. Here are a few reasons for this happening listed below:
1 - During defrost cycle, your air conditioning unit will switch to ‘cooling’ to allow the outdoor unit to heat up and defrost. If the unit is setup correctly, the indoor fan should not operate during this cycle. If your indoor fan is still operational during a defrost cycle, there may be settings within the controller that are preventing the fan motor from shutting down correctly. Consult the manual for setting options or contact the manufacturer to get the details of your local repair specialist.
2 - If the fan speed setting is set to constant, the indoor fan will operate regardless of the mode of operation or room temperature. On some air conditioning controllers, you can set the fan motor to constant operation (instead of the ac unit determining when to run the fan). This means the fan motor will blow air regardless of the temperature, mode setting or defrost cycle. Ensure the fan setting on your controller is not set to constant, especially with a HanL-62 style controller common on Temperzone or Bradway a/c units.
I have smoke / steam from the a/c outdoor unit, is this normal?
Steam from your outdoor unit is pretty common during winter when your air conditioner is set to ‘heating’. The steam you can see is from the defrost cycle which is the frozen condensation melting and evaporating to the atmosphere. This is necessary to ensure the outdoor unit doesn’t freeze into a block of ice and prevent airflow over the radiator coil. If the steam smells like burning plastic or rubber, switch off the air conditioning unit immediately and contact your local specialist to investigate the cause. If you are not sure who specialises in your brand, contact the manufacturer and ask for their approved service provider in your local area.
There is water pouring from the outdoor unit, is this normal?
Refrigerated air conditioning units are designed to remove moisture from the air on both the heating and cooling cycles. On the heating cycle, your air conditioner will draw moisture from the outdoor air and on the cooling cycle it will draw moisture from the inside air. When operating your air conditioner on heating, water will be visible on the ground near your outdoor unit unless the unit has been drained to a downpipe or garden bed. During the cooling operation in Summer, the water is drained out from the roof space and generally drains into the gutters.
What setting should I use for cooling?
Most air conditioning systems use similar shapes and logos to show which operation you have set. The Snowflake is the most widely used symbol for Cooling.
Think Snow → Cold → Cooling!
What setting is correct for heating operation?
The universal setting for Heating is the sun. Although some controllers have a pretty poor picture of the sun, generally it’s a circle with dashes around the outside.
Think Sun → Hot → Heating!
What does the dry mode operation do?
Dry operation setting on your air conditioning controller (the drip symbol) is not often used in Adelaide, South Australia. Adelaide is mostly dry during Summer and does not suffer high humidity like our friends in the North. The dry setting on your air conditioner is designed to remove moisture from the air without lowering the room temperature. This setting will allow the unit to run on cooling but will limit the fan speed to a minimum, helping to keep the temperature from dropping too much. If you have a very humid day, the dry mode may be useful but generally the cooling mode will be required as it removes moisture and drops the room temperature.
What is the best temperature setting for heating and cooling?
Temperature is a very personal preference! Everyone is different and it is often difficult to find the right temperature to please everyone. Generally women require a higher room temperature whereas men like it slightly cooler (nothing sexist here, just observations!). The industry standard is 22 deg C and around 50% humidity and this is what we try to achieve in commercial applications. In your own home it is really up to personal preference. If your air conditioner is correctly sized and the airflow is balanced properly, it should be easy to experiment with the temperature setting of your ducted air conditioning system. Start by setting your air conditioner to 23 deg C and let it run for an afternoon. If you find it is too hot, drop the temperature down to 21 deg C and see how you feel. If it becomes too cold, set the temperature up to 22 deg C and you may’ve just found your ideal temperature. Once you find your ideal comfort level and write it down for next year.
The other factor to remember is energy consumption and cost. The lower the temperature is set on cooling, say 16 deg C, the more your air conditioning system will cost to operate. In the same fashion, if you run your air conditioner on heating at 30 deg C it will also chew through your power bill. 28 deg C is a lot more pleasant than 45 deg C at the end of the day…. And will save a few dollars!
T&K Airpower have been working to keep Adelaide homes comfortable for the last 20 years. We specialise in Temperzone, Hitachi and Mitsubishi Electric air conditioning units and know how they tick. Do you have an issue with your air conditioning not heating or cooling? Contact us and we will be more than happy to help.
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"I called to say we were absolutely thrilled with Marty's work he fixed our air conditioner and its working perfectly... It's an older unit, a Bradway and we didn't want to spend anymore money he tried a few things as the unit was only working 75% and whatever was done as a part of the service worked a treat we couldn't be happier.... Please thank him and pass on our feed back we really want him to know what a great job he's done and how very happy we are!!!"
I'm writing to thank you and T&K (especially Brett and Sam) for their efforts to restore my air conditioning. The new fan motor is now purring away, and I'm astonished to find that it is almost silent. I appreciate the comprehensive and high-quality service provided by T&K.
Rose Park, SA
“These guys fix the problems the others can't even diagnose. True professionals.”
Please pass on our thanks to your technician (Sean) for the first class work he did for us. He was thorough and clear with his advice for the ongoing care of the unit, pleasant and efficient.
We chose T&K Airpower as Oliver was prompt and informative in the selection of our replacement aircon system, and the installation was done professionally and works very well. On time and no hesitation to correct a small follow up issue that arose, but was quickly resolved by Marty.
Rose Park, SA
Wow was the only word I could think of to describe the customer service that your company provides.
Over the last 4 years I have unsuccessfully attempted to get a fault corrected in the Temperzone RC Ducted AC unit that is installed at our residence. Today I was pointed in the direction of T & K Airpower (by Temperzone HO in Sydney) as being the service company to approach. From the initial phone call to your Company, I was truly impressed with how my situation was handled. Millie was helpful, knowledgeable and empathetic to the situation and, I feel, went out of her way to ensure that I received a good outcome. She was a delight to deal with and should be commended.
The fact that the service call was able to be scheduled for the same day, despite the location being on the Southern Fleurieu at Victor Harbor, was a bonus. And your service men, Brett and Sam arrived at the scheduled time! They were well presented, professional and were able to resolve the problem within a very short time. Another added bonus was that they carried the spare parts necessary to fix the problem. Within a hour of their arrival, we had a perfectly operating AC system again.
Brett also took the time to answer all our questions and took us through the best operating procedure for the system.
Margaret & Graham
After contacting your office enquiring about a warranty on our air conditioners remote control yesterday morning 26/3/2018 at approx 10.30 am, we were advised of an 1800 number and the response was amazing. We recieved an sms yesterday afternoon advising us that a new remote was on its way and we recieved it in this mornings post 27/3/2018. WE RATE THIS COMPANY A 5 STAR RATING IN REGARDS TO CUSTOMER SERVICE. THANK YOU TO ALL CONCERNED.
Adelaide, South Australia
To the team at Airpower.
As a small business owner myself, I think it's important to receive feedback from customers both good & bad in order to see how we are perceived in the market place. From this feedback we can make changes to improve or it can confirm we are on the right track. Unfortunately customers are quick to complain but slow, if at all to give praise and thanks for a job well done. Based on my experience in the past weeks of getting my air conditioner repaired I would like to say how impressed I am with the way your company conducted its self. The girls in admin were always very cheerful & friendly when communicating with me & at all times kept me informed as to how the job was progressing. Marty who carried out the on site work conducted himself in a very professional manner arriving on time, fit & ready for work. He was friendly & informative during his time on site & carried out his work with speed & accuracy. Congratulations all on a job well done. I would be more than happy to recommend your company to anyone seeking assistance in the service & repair of air conditioning units.
Bruce, Blewitt Springs
"As for the work done, fantastic! Very pleased with the installation. I went and had a look on the weekend and spoke to the tenants. The job was done very neatly and the tenants praised the professionalism of your staff. It was a lot different to what they said about the other AC company."
Mawson Lakes, SA
“Excellent service from everybody in the T&K team. I would highly recommend them - they always go above and beyond!”